03 Oct, Mumbai
04 Oct, Gurugram
06 Oct, Bengaluru

Service Leadership Workshop

with Ron Kaufman
"Build a Culture of Service Excellence
for Sustainable Competitive Advantage"

Service Leadership Workshop


Why

Attend

The Service Leadership Workshop is a highly interactive event, proven successful in a wide range of organizations, industries and cultures around the world. In this workshop, members of your top team will build alignment with each other, embrace a common service vision, and commit to take action as role models for superior service.



Key

Learning Benefits

  1. Discover fundamental service principles to raise service levels and improve customer experience at every point of contact.
  2. Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.
  3. Align the culture building activities currently in use throughout your organization.
  4. Identify opportunities for new culture building initiatives, upgrades and improvements.
  5. Prioritize activities and develop practical action plans for best results.

RON KAUFMAN

Bestselling Author & Founder of UP! Your Service


Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine. Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Time and USA Today bestsellers, "Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet" and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron's experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author's Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of "Our world where everyone is educated and inspired to excel in service."

Schedule



Program Brochure

Registration


Your Investment

1-4 Delegates INR 20,000 *

5 and more Delegates INR 17,500 *

* Price is per person and GST applicable.

Registration

Phone +91 22 2884 5186
+91 93200 48060

Email Kavita Mistry
kavitam@kcapital-us.com

TESTIMONIALS

what people say

“Executive Conversations provide ignition and fuel to take service to the next level by building it into the culture of our organization.”
Vice President of a large Financial Service corporation
“This event is a perfect opportunity to benefit from the collective insight and experience of corporate leaders wanting to achieve a competitive edge based on service.”
Senior Director from a Healthcare Service provider
“High-energy facilitation with a diverse group and important themes make this a event powerful for senior leaders.”
Senior Vice President of a Manufacturing company

MUMBAI

Courtyard by Marriott
Mumbai International Airport

  • CTS 215, Opposite Sangam BIG Cinemas, Andheri Kurla
    Road, Andheri East, Mumbai, Maharashtra 400059
  • +91 022 6136 9999

GURUGRAM

Crowne Plaza

  • Site No. 2, Sector 29, Opp. Signature Tower,
    Gurugram, Haryana 122001
  • +91 0124 453 4000

BENGALURU

Le Meridien

  • 28, Sankey Rd, Vasanth Nagar,
    Bengaluru, Karnataka 560052
  • +91 080 2226 2233